Last updated: 29/04/26

Renascor Ltd ("we", "us", "our") is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store and protect your personal data when you visit our website [www.renascorproperty.com] or otherwise interact with us.

This policy is issued on behalf of Renascor Ltd, a company registered in England and Wales/Scotland/Northern Ireland under company number 15257691, with its registered office at 132 Bridge Street SG8 5SN.

For the purposes of the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018, the data controller is Renascor Ltd.

If you have any questions about this Privacy Policy or how we handle your personal data, please contact us:

• Email: phil.robins@renascorproperty.com
• Post: 132 Bridge Street SG8 5SN.

We may collect and process the following categories of personal data:

• Identity data: name, title, date of birth, gender.
• Contact data: billing address, delivery address, email address, telephone numbers.
• Financial data: bank account and payment card details (processed via our payment provider).
• Transaction data: details of products and services you have bought from us.
• Technical data: IP address, login data, browser type and version, time zone setting, browser plug-ins, operating system and platform, and other technology on the devices you use to access our website.
• Profile data: username and password, purchases or orders, preferences, feedback and survey responses.
• Usage data: information about how you use our website and services.
• Marketing and communications data: your preferences in receiving marketing from us and your communication preferences.

We do not generally collect any special category data (such as data about your race, religion, health, or sexual orientation), nor any data about criminal convictions and offences.

We use different methods to collect data, including through:

• Direct interactions: when you fill in forms on our website, correspond with us, or otherwise provide your data to us.
• Automated technologies: as you interact with our website, we may automatically collect technical data about your equipment, browsing actions and patterns. We collect this data using cookies and similar technologies (see the Cookies section below).
• Third parties: we may receive personal data from analytics providers (such as Google), advertising networks, search information providers, and publicly available sources.

Under UK GDPR we must have a lawful basis for processing your personal data. We rely on the following bases:

  Purpose Lawful basis     To register you as a new customer Performance of a contract   To process and deliver your order, including payments and collecting money owed Performance of a contract; legitimate interests (recovering debts)   To manage our relationship with you, including notifying you of changes to our terms or policy Performance of a contract; legal obligation; legitimate interests   To administer and protect our business and website Legitimate interests; legal obligation   To deliver relevant content and advertising and measure effectiveness Legitimate interests; consent (where required)   To send marketing communications Consent (you may withdraw at any time)   To use data analytics to improve our website, products, services, and customer relationships Legitimate interests   To comply with a legal or regulatory obligation Legal obligation    

We will only send you marketing communications by email or SMS where you have given us your consent to do so. You can withdraw your consent at any time by clicking the "unsubscribe" link in any marketing email, or by contacting us using the details above.

We may send service-related communications (such as order confirmations or important account notices) on the basis of legitimate interests or contract — these are not marketing and you cannot opt out of them while you have an account or active order with us.

We may share your personal data with the following categories of recipients:

• Service providers acting as processors who provide IT, system administration, hosting, payment processing, delivery, and customer support services.
• Professional advisers including lawyers, bankers, auditors and insurers.
• HM Revenue & Customs, regulators and other authorities where required by law.
• Third parties to whom we may choose to sell, transfer or merge parts of our business or assets.

We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes — they may only process it for specified purposes and in accordance with our instructions.

Some of our external third parties are based outside the UK, so their processing of your personal data will involve a transfer of data outside the UK. Whenever we transfer your personal data out of the UK, we ensure a similar degree of protection is afforded to it by ensuring at least one of the following safeguards is implemented:

• The country has been deemed to provide an adequate level of protection by the UK Government.
• We use specific contracts approved for use in the UK (such as the International Data Transfer Agreement or the EU Standard Contractual Clauses with the UK Addendum).

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. We also limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know.

We have procedures in place to deal with any suspected personal data breach and will notify you and the Information Commissioner's Office (ICO) of a breach where we are legally required to do so.

We will only retain your personal data for as long as reasonably necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, regulatory, tax, accounting or reporting requirements.

By law we have to keep basic information about our customers (including contact, identity, financial and transaction data) for six years after they cease being customers for tax purposes.

In some circumstances we may anonymise your personal data (so that it can no longer be associated with you) for research or statistical purposes, in which case we may use this information indefinitely without further notice to you.

Under UK data protection law, you have rights including:

• Right of access — to request a copy of the personal data we hold about you.
• Right to rectification — to request correction of incomplete or inaccurate data.
• Right to erasure — to request that we delete your personal data in certain circumstances.
• Right to restrict processing — to request that we suspend the processing of your data in certain circumstances.
• Right to data portability — to request the transfer of your data to you or a third party in a structured, machine-readable format.
• Right to object — to object to processing based on legitimate interests or for direct marketing.
• Rights related to automated decision-making — including profiling, where it produces legal or similarly significant effects.
• Right to withdraw consent — at any time, where we are relying on consent to process your data.

To exercise any of these rights, please contact us using the details in section 2. You will not have to pay a fee to exercise your rights in most cases. We try to respond to all legitimate requests within one month.

Our website uses cookies to distinguish you from other users, to provide you with a good experience when you browse, and to allow us to improve our site.

A cookie is a small file of letters and numbers that we store on your browser or the hard drive of your device if you agree. We use the following types of cookies:

• Strictly necessary cookies — required for the operation of our website.
• Analytical/performance cookies — allow us to recognise and count the number of visitors and see how they move around the site.
• Functionality cookies — used to recognise you when you return to our website.
• Targeting cookies — record your visit, the pages you have visited, and the links you have followed (where applicable).

You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of this website may become inaccessible or not function properly.

For more information about the specific cookies we use, please see our [Cookie Policy / Cookie Banner].

Our website and services are not directed at children under the age of 13, and we do not knowingly collect personal data from children under 13. If you become aware that a child has provided us with personal data, please contact us so we can take appropriate action.

This website may include links to third-party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. We encourage you to read the privacy policy of every website you visit.

We may update this Privacy Policy from time to time. The latest version will always be posted on this page with an updated "Last updated" date. We encourage you to review it periodically.

If you have a concern about the way we are handling your personal data, please contact us first so we can try to resolve the issue.

You also have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK supervisory authority for data protection issues:

• Website: ico.org.uk
• Helpline: 0303 123 1113
• Post: Information Commissioner's Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF